Account & Data Deletion

1. Deleting your Finvygo account

Finvygo (published by Exocore Group) lets you permanently delete your account and the data linked to it at any time. This page explains how to request deletion and what happens to your data.

2. Delete from the mobile app (recommended)

The quickest way is directly in the Finvygo mobile app:

• Open the app and go to Settings.
• Select Security, then Delete my account.
• Read the warning, answer or skip the question about why you are leaving, then hold the confirmation button: your account and your data are erased immediately.

3. Request by email

The website does not let you delete an account. If you do not have the app or can no longer access it, send a request to contact@finvygo.com from the email address linked to your account. We handle every deletion request within 30 days. An account created with a private key has no email address: it is deleted from the mobile app, by signing in with your key, because without it we cannot verify that the account belongs to you.

4. If you bought Premium

Deleting your account has different effects depending on the purchase:

• A subscription bought in the App Store or Google Play is not stopped by deleting your account: cancel it in your Apple or Google account settings, otherwise it will keep being billed.
• Renewal of a subscription bought on the website is stopped.
• Lifetime access bought in an app can be restored on a new Finvygo account, with the same Apple or Google account.
• Lifetime access bought on the website is lost with the account.

5. Data that is deleted

When your account is deleted, we permanently erase:

• Your portfolio: holdings, quantities, prices and transaction history.
• Your preferences: language, currency, tax residence and dashboard settings.
• Your sessions, notifications, devices registered for notifications, price alerts, recaps and in-app activity.
• Your account identifiers and any linked sign-in method (private key, email, Google, Apple), as well as the access granted to external assistants.
• Your Premium entitlements, your billing identifier and the log of your payments; we also ask RevenueCat to erase your record.
• Your consent to the AI assistant, your question count and the metadata of your questions still linked to your account.

6. Data that is retained

We keep, with no identifier and no link to your account: a statistical record of your departure, including any free-text comment you may have left, technical traces of your file imports and of certain changes, your reports of missing assets, your asset searches for 12 months at most, the metadata of the questions asked to the AI assistant for up to 13 months, the answers you reported for up to 90 days and, if you bought Premium with a partner's code, the sale itself, so that the partner's commission can be calculated. These records cannot be used to identify you. Proof of payment stays with Apple, Google and Stripe, in line with their legal obligations.

7. Timeframe

Deletion from the app is immediate. Requests sent by email are handled within 30 days. Any residual copies held in encrypted backups disappear after six days, when those backups expire automatically.

8. Contact

Any questions about deleting your account or data? Contact us at contact@finvygo.com.